Do you have insight into your company's contact centre tech? We need your knowledge for our new survey!
MyCustomer is launching a new research report into the technologies that are defining the contact centre world.
The contact centre sector has experienced a period of rapid transformation in recent years, driven by a range of emerging technologies. But what contact centre technologies are being adopted en masse, and which are struggling to gain traction at the present time? MyCustomer is conducting research to find out what contact centre technologies are hot – and what are not.
In our research, we'll look at areas including:
- Which contact centre technologies are being adopted by organisations today and which are of little interest.
- Which products/platforms are gaining traction amongst the early adopters of contact centre technologies.
- How organisations view the emergence of new contact centre technologies.
The survey is for organisations which have in-house contact centres and should take around two minutes to complete.
Respondents who submit their email address will receive a copy of the research report when published.
About Neil Davey
Neil Davey is the managing editor of MyCustomer. An experienced business journalist and editor, Neil has worked on a variety of newspapers, magazines and websites over the past 15 years, including Internet Works, CXO magazine and Business Management. He joined Sift Media in 2007.