Contact centres: The ultimate ebook

24th Mar 2014 has launched the latest in its ongoing series of ebooks, this time focusing on how to drive greater service and profits from your contact centre. 
This dedicated guide to contact centres, collates insight, expertise and advice from the pages of our website and from extensive interviews with some of the leading lights in the world of customer service. 
Across nine chapters, the ebook shares expert advice to take you step-by-step through building a better contact centre, from creating a strategy and choosing the IT architecture, to rethinking your call centre metrics and reducing agent attrition. 
The guide is designed to be the perfect guide to help you turn your contact centre from cost centre to profit centre.  

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