Customer service in 2013: Your challenge checklistby
Anne Marie Forsyth, CEO of the Customer Contact Association, outlines the customer service challenges companies must address in 2013.
Neil Davey is the managing editor of MyCustomer. An experienced business journalist and editor, Neil has worked on a variety of newspapers, magazines and websites over the past 20 years, including Internet Works, CXO magazine and Business Management. He joined MyCustomer in 2007.