Do service teams lack the tech and skills for long-term remote working?by
Many British firms do not have the technology or in-house digital skills to support a long-term shift to mass remote working, should the coronavirus outbreak demand it.
- Does homeworkers’ technology meet your specifications?
- Do your customer communication channels/systems have the capability to support homeworkers?
- Can you effectively train remote workers?
- Is your recruitment and onboarding software optimised for homeworking?
- Will your quality and performance monitoring software be effective in a work-at-home environment?
- Does your security framework support homeworking?
- Can you provide secure access to business mission-critical applications?
- Are your solutions compliant with ISO27001, PCI-DSS and GDPR regulations in a work-at-home environment?
- Can you provide real time support for advisors that may be experiencing difficulties (using virtual technologies, instant messaging etc.)?
Walton concludes: "If the answer to some or all of those questions is ‘no’ then consult a homeworking expert about solutions that can deliver a complete 360 degree homeworking solution - one that provides full visibility, control, engagement, and of course information security for remote workers.
"Finally, If homeworkers are using company equipment (computers, phones) to conduct their work, ensure that you can support this equipment effectively."