Generation Y will drive "fundamental shift" in customer serviceby
Attendees at this week's Customer Contact Planning Summit were warned that generational differences will lead to major challenges for contact centres.
Neil Davey is the managing editor of MyCustomer. An experienced business journalist and editor, Neil has worked on a variety of newspapers, magazines and websites over the past 20 years, including Internet Works, CXO magazine and Business Management. He joined MyCustomer in 2007.