Infographic: 10 ways speech analytics can deliver business value

A growing number of customer service and IT leaders are signing off on investment in speech analytics, encouraged by the technology’s increasing maturity and the continued spread of best practices and use cases. However, while this combination of factors has ensured that speech analytics now represents a much safer investment for risk-averse businesses, a number of questions remain about the true ROI benefits.

In this infographic, Contact Babel tries to answer some of the questions, explaining the 10 ways speech analytics can deliver value, from a revenue and self-service perspective.