Your customers are more demanding than ever - and they expect service at their convenience.
Your customer service function must adapt to avoid losing business - and this is where AI comes in: not to replace your human team, but to support it where it matters most.
So how do you achieve the perfect equilibrium between AI and your contact centre team?
This infographic from IFS-mplsystems shares some handy tips.
[Click to enlarge]
About Neil Davey
Neil Davey is the managing editor of MyCustomer. An experienced business journalist and editor, Neil has worked on a variety of newspapers, magazines and websites over the past 15 years, including Internet Works, CXO magazine and Business Management. He joined Sift Media in 2007.