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Infographic: Adding AI to your contact centre team

8th May 2018
Managing editor
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Your customers are more demanding than ever - and they expect service at their convenience. 

Your customer service function must adapt to avoid losing business - and this is where AI comes in: not to replace your human team, but to support it where it matters most. 

So how do you achieve the perfect equilibrium between AI and your contact centre team?

This infographic from IFS-mplsystems shares some handy tips. 

[Click to enlarge]

AI contact centre

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