If your contact centre staff are burnt out due to workload or other issues, your business is more likely to have a higher employee turnover rate, lower productivity and reduced commitment to the job, amongst other problems.
So what can you do to ensure that your staff aren't suffering?
This infographic from Provide Support examines the causes and consequences of employee burnout, and what the company and the employees themselves can do to counter burnout.
[Click to enlarge]
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Neil Davey is the managing editor of MyCustomer. An experienced business journalist and editor, Neil has worked on a variety of newspapers, magazines and websites over the past 20 years, including Internet Works, CXO magazine and Business Management. He joined MyCustomer in 2007.
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