Infographic: How contact centres must respond to the CX megatrends
MyCustomer and Genesys researched the latest global customer experience trends, and how contact centres can capitalise on them, for the 2019 report CX technology trends for midsize contact centres.
Analysts are reporting that customer experience (CX) standards around the world are stagnating. But midsize players are perfectly placed to capitalise on the malaise surrounding them.
So why is it the perfect time for midsize contact centres to invest in CX, and where are the key opportunities to drive improvements in the customer experience?
In this infographic we outline the five biggest CX technology trends that your midsize centre can capitalise on, and provide the tech solutions that can help respond to these trends.
Download the full report here,
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Chris was an Editor at MyCustomer from 2014 to 2022. He is a practiced editor, having worked as a copywriter for creative agency, Stranger Collective from 2009 to 2011 and subsequently as a journalist covering technology, marketing and customer service from 2011-2014 as editor of Business Cloud News.
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