Managing editor MyCustomer.com
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Infographic: How important is empathy in customer service?

A new survey of 500 consumers reveals how well organisations are understanding and responding to their customers' emotional needs.  

13th Oct 2020
Managing editor MyCustomer.com
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MyCustomer and Genesys recently conducted a survey of 500 consumers who had recently contacted customer service while in a heightened emotional state, to gauge how well organisations are understanding and responding to their customers' emotional needs.  

The report - Empathy in Customer Service: A Consumer Survey - details the findings of the research, explains the implications, and shares advice about how to respond and improve empathy in your own service experience. 

The infographic below provides a taster of some of the key findings. 

empathy

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