There's not much to like about waiting on hold. It's boring at best, and downright infuriating at worst. And according to estimates, the average person will spend around 43 days of his or her life doing it.
That equates to six weeks on holiday (or 688 football matches, if you'd prefer)!
This infographic from Magnetic North examines the time that customers are spent on hold, including:
- What industries are best/worst for waiting times?
- What companies answer the phone the quickest/slowest?
- Statistics that prove waiting times are bad for business.
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Neil Davey is the managing editor of MyCustomer. An experienced business journalist and editor, Neil has worked on a variety of newspapers, magazines and websites over the past 20 years, including Internet Works, CXO magazine and Business Management. He joined MyCustomer in 2007.
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