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Infographic: How long do customers spend on hold?

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28th Jul 2016
Managing editor MyCustomer.com
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There's not much to like about waiting on hold. It's boring at best, and downright infuriating at worst. And according to estimates, the average person will spend around 43 days of his or her life doing it. 

That equates to six weeks on holiday (or 688 football matches, if you'd prefer)!

This infographic from Magnetic North examines the time that customers are spent on hold, including:

  • What industries are best/worst for waiting times?
     
  • What companies answer the phone the quickest/slowest?
     
  • Statistics that prove waiting times are bad for business. 

 

Hold times

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By liendesignca
09th Aug 2016 05:34

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