Disengaged employees cost organisations between $450 and $550 billion annually, according to research from The Engagement Institute.
Conversely, high levels of employee engagement contribute to higher levels of customer service.
The following infographic examines how to keep your customer service employees engaged and satisfied to make sure they provide excellent service to your customers.
[Click to enlarge]
About Neil Davey
Neil Davey is the managing editor of MyCustomer. An experienced business journalist and editor, Neil has worked on a variety of newspapers, magazines and websites over the past 15 years, including Internet Works, CXO magazine and Business Management. He joined Sift Media in 2007.