Infographic: How to get your service staff to care about customers

Heart
istock
Neil Davey
Managing editor
MyCustomer.com
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Disengaged employees cost organisations between $450 and $550 billion annually, according to research from The Engagement Institute. 

Conversely, high levels of employee engagement contribute to higher levels of customer service. 

The following infographic examines how to keep your customer service employees engaged and satisfied to make sure they provide excellent service to your customers. 

[Click to enlarge]

Engagement

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