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Infographic: How to improve agent engagement

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15th Aug 2017
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Less than two-thirds of customer service agents say they are satisfied in their role and more than a third are looking to leave their current place of work. 

This lack of employee engagement can have a devastating impact on performance, customer satisfaction and, ultimately, commercial success. 

This infographic from Aspect examines some of the factors that influence employee engagement. 

[Click to enlarge]

Engagement

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By Sahib1989
23rd Oct 2017 06:41

Loved the infographic. I think more call center services companies should put their focus on employee engagement to improve their employee retention programs.

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