You know that recruiting and retaining an in-house customer service representative isn't cheap. But it may be even more expensive than you think.
This infographic from WeAnswer reveals some of the less obvious figures associated with adding a new customer service colleague to your internal team to ensure there are no nasty surprises in store!
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About Neil Davey
Neil Davey is the managing editor of MyCustomer. An experienced business journalist and editor, Neil has worked on a variety of newspapers, magazines and websites over the past 15 years, including Internet Works, CXO magazine and Business Management. He joined Sift Media in 2007.