Share this content
service call centre

Infographic: What are the main challenges facing customer support?

by
15th Jan 2016
Share this content

Recent research into the customer support field in the UK has highlighted a juxtaposition emerging based on the level of importance being placed on contact centres vs the relative salaries being handed out to contact centre workers.

However, in the US, it appears the industry is more evolved, with average salaries much higher than across the pond. Yet, as the following infographic from Kayako shows, this comes with a number of caveats, including a greater burnout rate and increasing concerns around ensuring customer satisfaction during a period of increased workload (zoom to enlarge):

Support

Replies (0)

Please login or register to join the discussion.

There are currently no replies, be the first to post a reply.