Must call centres move to the Cloud to keep in tune with customers?
From bricks and mortar to a virtual home in the Cloud, Jeremy Payne examines the changing face of the customer contact centre.
Jeremy Payne is international group marketing director at Enghouse Interactive.
Jeremy has over two decades of distinguished experience in the software and services industry and has worked as a marketing leader within several blue chip corporates across the globe. In his current role as VP International Marketing at Enghouse Interactive, Jeremy is responsible for the commercialisation of the company’s four key solutions...