New Colt offering helps firms build virtual contact centres

Information delivery provider Colt has launched a new contact centre solution that enables organisations to build their own contact services for customers.

Hosted on Colt’s wholly owned network, users can create virtual 50-250 seat contact centres from a web-based platform, fully integrated with existing CRM systems.

With these new tools, organisations can create and manage call flows across agent locations, whether general offices or remote home desktops, and offers multiple levels of resilience and redundancy.

The technology also gives Colt’s reseller clients network-based call recording capabilities, ensuring contact centre compliance with industry requirements and security for the customer.

Jim Ashton from Colt said: “Our new service brings the power of a modern, fully-functioning, hosted contact centre to our reseller partners, enabling them to build, manage and deploy contact centre services for their end-customers.

“The real winner is the caller, who is far more likely to get a swift and efficient resolution to their call than before.”

The service will initially be available in the UK and Ireland before being rolled out across Europe next year.