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On-demand Q&A: CX lessons from those that have prospered during the pandemic


Download a roundtable Q&A exploring what we can learn from the leading-edge organisations that have improved CX during the past year.

20th Apr 2021
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Businesses of all sizes and sectors have struggled over the past year, as the pandemic has put customer experience strategies to the ultimate test.

Yet some organisations have easily transitioned to digital-first customer journeys, and have had been flexible enough to easily accommodate a shift to remote working. While most organisations have found it a struggle to survive, there are some that have thrived, demonstrating technical agility, innovation and business continuity that has simultaneously maintained or even improved employee engagement, while also driving greater customer engagement during the toughest of times. 

So who are these organisations and how can we transition our own workforces and customer experiences into becoming one of the modern enterprises?

Download a roundtable Q&A hosted by MyCustomer exploring what we can learn from those organisations that have improved CX during the past year.

Featuring an expert panel of MyCustomer managing editor Neil Davey, CX specialist Gerry Brown and Calabrio's Ed Creasey, the session surfaces actionable insights for attendees. 

So download now. 

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