ON-DEMAND WEBINAR: How to use contact centre insights to improve CX performance

The contact centre is a hub of rich and often untapped customer and employee insight.

MyCustomer editor Chris Ward was joined by Humanotics founder David Naylor and Evaluagent’s Simon Reg Dutton to discuss how to benefit from the insights at your disposal, and how they can aid the advancement of customer experience and employee performance in your organisation.

WATCH NOW

With presentations from both presenters and an audience Q+A, the webinar deep-dived:

• What data is readily available to you in the contact centre and how to action it
• How to turn contact centre insights into continuous CX improvements
• How to use data to improve contact centre agent performance and employee engagement
• The role of AI and automation in enhancing agent performance

Watch now on-demand.