Customer service operations have always had to accommodate rapid changes in volume, but the current climate has generated a level of service volatility that is unprecedented. The combination of huge traffic volumes, plus the logistics of having to transition service teams to remote-working has been the ultimate stress-test for support operations. But this is no drill.
Whilst we all hope that we can soon return to ‘normal’, we cannot afford to wait for things to recover. Our contact centres represent the key touchpoint for customers, who now more than ever are looking to connect, share experiences and gain reassurance. Is your business still contactable? Are your agents able to work as efficiently from home as from your contact centre? Don’t wait for a return to normal, make the change now to protect your employees, customers and your communities.
Join MyCustomer for a webinar at 2PM (BST) on Thursday 21st May that will provide a full live demonstration of Genesys Cloud, a contact centre solution that:
- Deploys easily, within 48 hours.
- Scales up or down to meet your needs as well as your customers.
- Provides effortless functionality to enable your team members to work from home.
Register now for a live demonstration of Genesys Cloud. Genesys solutions experts will be on hand to answer any questions you might have.
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