Seven reasons speech analytics will shake up customer service and marketing
Donna Fluss, president of DMG Consulting and leading CRM expert, shares her thoughts on enterprises’ emerging appetite for speech analytics.
Neil Davey is the managing editor of MyCustomer. An experienced business journalist and editor, Neil has worked on a variety of newspapers, magazines and websites over the past 15 years, including Internet Works, CXO magazine and Business Management. He joined Sift Media in 2007.