The new CRM: How to break down social media service siloesby
Marty Beard, CEO of LiveOps, tells MyCustomer.com why the next 12-18 months is critically important for CRM.
Neil Davey is the managing editor of MyCustomer. An experienced business journalist and editor, Neil has worked on a variety of newspapers, magazines and websites over the past 20 years, including Internet Works, CXO magazine and Business Management. He joined MyCustomer in 2007.