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The week in customer service tweets: 18/12/2015

18th Dec 2015
Editor MyCustomer
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Every Friday, we'll be taking an irreverent look at the fickle world of social customer service on Twitter, highlighting some of the eclectic complaints people made about brands during the week, and how brands set about dealing with them. Starting with...

Good old Comcast in the US, fighting all kinds of Twitter fires, every minute of the day. From the daily grind...

 To the overly-fastidious...

xfinity

And the downright ridiculous...

And then there's Tesco's Twitter support team in the UK, which views no query as too trivial... 

tesco change


And finally, given that it's Christmas, some festive fun from one of the finest brand proponents of Twitter, ever. Why? Well, first they always warm their customers up with some humour... 

Then they soften them with some promos... 

And then, when a query does come in from a customer, they're not too afraid to bring them down to earth with the truth... 

Have you seen some great examples of social customer service on Twitter this week? Feel free to share your favourites by posting the links in the comments section below!

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By ieccleston
17th Mar 2016 21:06

Do you think Facebook Messenger will be a major tool for customer service in the future (800 million users and counting)? The one-to-one nature of it may make it work better in the contact centre. We at Clarity Connect just integrated Facebook Messenger with our contact centre product.

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