Managing editor MyCustomer.com
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Virtual roundtable: How COVID-19 can drive the digital transformation of your customer support

The coronavirus represents a major global challenge, but the volatility can also serve as a catalyst for the digital transformation of your customer support operations.

6th May 2020
Managing editor MyCustomer.com
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MyCustomer hosted a live virtual roundtable on the 6th May which explored how COVID-19 can be used as a catalyst for customer service transformation, with a panel of experts who shared insights and answered questions from the audience. 

The coronavirus epidemic has forced organisations to recalibrate their customer service operations, with support teams now having to work remotely, and channels having to respond to changing traffic volumes.

But while it is proving to be a major challenge for organisations, the customer service volatility around COVID-19 can also serve as a catalyst for the digital transformation of your customer support operations.

So how can organisations turn these events to their advantage and create the platform for an exciting new future for their customer service?

Chaired by MyCustomer managing editor Neil Davey, the panel included CX speaker, author and consultant Peter Massey; Foehn’s Julian Barrow; and Amanda Halpin, EMEA strategic solutions lead at Genesys.

The roundtable can now be viewed on-demand.

In the words of Winston Churchill: “Never waste a good crisis!”

WATCH NOW. 

Roundtable speakers

 

 

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