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Service
Contact centres
Contact centres
15th Jul 2016
85% of public see contact centres as sales-driven
by
Chris Ward
Contact centres
22nd Jul 2016
Intelligent automation: The future of service?
by
Chinia Green
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1
Contact centres
24th Jun 2016
7 ways managers can fraud-proof their call centres
by
Anna Rodriguez
Contact centres
21st Jun 2016
Botman v Superagent: Dawn of a new contact centre?
by
Nicola Millard
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1
Contact centres
14th Jun 2016
Only 22% of customer calls answered first attempt
by
Neil Davey
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1
Contact centres
27th May 2016
How to triage support requests from social media
by
Chris Ward
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1
Contact centres
20th May 2016
How to buy speech analytics tools
by
Neil Davey
Contact centres
18th May 2016
Why the contact centre is dead
by
Ed Shropshire
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4
Contact centres
5th May 2016
Infographic: The contact centre's role in branding
by
Chris Ward
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1
Contact centres
11th May 2016
Buy, build or partner? Globalising your service
by
Jeffrey Puritt
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2
Contact centres
11th Apr 2018
Why self-service needs human support for success
by
Shep Hyken
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1
Contact centres
29th Mar 2016
Is your omnichannel strategy an omnishambles?
by
Nicola Millard
Contact centres
22nd Mar 2016
Infographic: The contact centre industry in 2016
by
Neil Davey
Webinar
Sponsored
What the end of your call centre means for you
Contact centres
4th Mar 2016
How to buy helpdesk solutions for B2B needs
by
Neil Davey
Contact centres
2nd Mar 2016
65% of complaints cost customers too much effort
by
Chris Ward
Contact centres
15th Jan 2016
Infographic: Challenges facing customer support
by
Chris Ward
Contact centres
12th Jan 2016
4% of UK’s workforce employed in contact centres
by
Chris Ward
Report
Sponsored
How to build your brand around better service
Contact centres
18th Dec 2015
The week in customer service tweets
by
Chris Ward
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1
Contact centres
23rd Nov 2015
Are service scrooges set to spoil Christmas?
by
Chris Ward
Contact centres
29th Oct 2015
Customer service is worst paid job in the UK
by
Chris Ward
Contact centres
16th Oct 2015
Language use, personality and the customer journey
by
Seth Grimes
Contact centres
12th Oct 2015
Gamification: Driving employee engagement
by
Lucie Mitchell
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3
Contact centres
5th Oct 2015
How to engage millennial service staff
by
Lucie Mitchell
Contact centres
28th Sep 2015
How to de-escalate angry customers
by
Hayden Beck
Contact centres
24th Sep 2017
How can service leaders drive agent engagement?
by
Cath Everett
Contact centres
22nd Sep 2015
Infographic: The state of the new services economy
by
Neil Davey
Contact centres
18th Sep 2015
Service and sales to be replaced by robots?
by
Chris Ward
Contact centres
9th Sep 2015
It's time to challenge the customer service myth
by
Karl Brough
Contact centres
6th Sep 2015
Self-service: The ultimate ebook
by
Neil Davey
Contact centres
1st Sep 2015
Are millennials as digitally-minded as we think?
by
Chris Ward
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