Contact centres

Contact centres

KANA introduces segmented web-customer service...

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Contact centres

Jacada app "bridges gap" between self-service...

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Contact centres

Customers increasingly dial UK for customer...

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Contact centres

Noble Systems introduces contact centre...

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Contact centres

Social agent workflow: Fitting social media...

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Contact centres

Ofcom regulations trigger better practices for...

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Contact centres

Sunrise simplifies service desk visibility with...

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Contact centres

How to make mobile the connection between self...

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Contact centres

Cyara launches latest version of contact centre...

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Contact centres

Welsh prisoners staff call centre for j£3 a day

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Contact centres

Nuance introduces Nina, the customer service Siri

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Contact centres

Big Data and the Cloud converging for the...

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Contact centres

Big Data and the Cloud converging for the...

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Contact centres

Altitude Software adds social features to...

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Contact centres

Contact centres readied for mobile revolution –...

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Contact centres

Luxury cars and service centres: Thinking long...

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Contact centres

Ventrica launches new telemarketing...

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Contact centres

Must call centres move to the Cloud to keep in...

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Contact centres

KANA swoops for contact centre provider Sword...

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Contact centres

Jonathan Gale: Brands want CRM data to improve...

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Contact centres

Genesys acquires voice self-service provider LM...

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Contact centres

Jonathan Gale, NewVoiceMedia: Brands want CRM...

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Contact centres

Less than a third of contact centres offer...

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Contact centres

Can customer service save the financial...

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Contact centres

NewVoiceMedia patents solution that turns IVR...

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Contact centres

Mid-sized contact centres slower to adopt new...

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Contact centres

What self-service channels should you support?

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Contact centres

Nexidia to "revolutionise" contact centres with...

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Contact centres

How to effectively roll-out a self-service system

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Contact centres

Nexidia adds new capabilities to multi-channel...

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Contact centres

How to choose the right self-service system for...

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Contact centres

Financial brands looking to self-service...

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