Contact centres

Apple closes Indian call centre

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Contact centres

Indian call centre security in question again...

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Contact centres

Interview: Carol Borghesi, BT

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Customer data and the passage to India

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Special Report: Is customer data safe in Indian...

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Norwich Union takes customer service into a new...

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Rattling the cage

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The B-Word

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Contact centres

Clean sweep for ClientLogic at UK industry awards

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UK contact centres will employ over 1 million...

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Contact centres

Outsourcing your contact centre: A poke in the...

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The Outsourcing and Insourcing Conundrum

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Offshore Outsourcing - An Industry Viewpoint

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The help desk is dead - long live the service desk

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