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Service
Contact centres
Contact centres
Contact centres
3rd Nov 2020
Sponsored
Three ways to futureproof your contact centre
by
Kelly Singsank
Contact centres
20th Oct 2020
The new era of the contact centre
by
Richard Farrell
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Contact centres
13th Oct 2020
Infographic: How important is empathy in service?
by
Neil Davey
Contact centres
22nd Oct 2020
Study reveals the 6 requirements of empathetic CX
by
Peter Dorrington
Ebook
Sponsored
Happy customers, engaged agents, better outcomes
Contact centres
6th Oct 2020
How COVID-19 has impacted contact centres
by
Gary Williams
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Report
Sponsored
Time to rethink CX
Contact centres
16th Sep 2020
How COVID-19 changed the role of call centre agent
by
Imoyse
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Ebook
Sponsored
Moving to a virtual contact centre
Contact centres
12th Aug 2020
Revamp your call centre’s transformation strategy
by
Neil Russell-Smith
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Report
Sponsored
How to future-proof your contact centre
Ebook
Sponsored
A guide to the digital-first contact centre
Contact centres
11th Aug 2020
Contact centres in the new normal
by
GaryWilliams
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Contact centres
14th Aug 2020
How to embrace the evolving world of remote work
by
Magnus Geverts
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Contact centres
14th Aug 2020
5 trends reshaping the contact centre industry
by
Martin Taylor
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Whitepaper
Sponsored
COVID-19 and how customer service responded
Contact centres
10th Aug 2020
Do CX managers need to be contact centre experts?
by
Daniel Ord
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Ebook
Sponsored
The ultimate social customer service guide
Ebook
Sponsored
The power of emotion in customer service
Contact centre metrics
27th Jul 2020
Focus on goals & training to aid clients & teams
by
Paul Jarman
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Report
Sponsored
A guide to sustainable CX in the contact centre
Contact centres
10th Jul 2020
How would you redesign a call centre from scratch?
by
Roger Beadle
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Contact centres
14th Aug 2020
Virtual roundtable: Empathy's role in service
by
Neil Davey
Contact centres
17th Jul 2020
Has COVID-19 changed Australian service forever?
by
Sharon Melamed
Report
Sponsored
Are your contact centre agents behaving properly?
Report
Sponsored
Embracing the Evolving World of Work
Customer emotion
23rd Jun 2020
Empathy in service: “Kindness Begins With Me”
by
Bryan Horn
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Ebook
Sponsored
Communication is key to remote work
Report
Sponsored
CX lessons from the COVID-19 lockdown
Contact centres
9th Jun 2020
How to maintain service quality with remote teams
by
Sarah-Jane Thompson
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Contact centres
2nd Jun 2020
Leaders MUST continue doing these things
by
Sarah-Jane Thompson
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Contact centres
1st Jun 2020
3 strategies for long-term contact centre success
by
Iain Banks
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