Contact centres | MyCustomer

Contact centres

10th Jul 2020

How would you redesign a call centre from scratch?

by

Contact centres

14th Aug 2020

Virtual roundtable: Empathy's role in service

by

Genesys webinar

Contact centres

17th Jul 2020

Has COVID-19 changed Australian service forever?

by

Australia

Customer emotion

23rd Jun 2020

Empathy in service: “Kindness Begins With Me”

by

Contact centres

9th Jun 2020

How to maintain service quality with remote teams

by

Sarah-Jane Thompson

Contact centres

2nd Jun 2020

Leaders MUST continue doing these things

by

Sarah-Jane Thompson

Contact centres

1st Jun 2020

3 strategies for long-term contact centre success

by

Contact centres

1st Jun 2020

Will COVID-19 make contact centres more human?

by

Contact centres

28th May 2020

Four best practices for the future contact centre

by

Phone best practice

Contact centres

22nd May 2020

A checklist for recalibrating customer service

by

Checklist

Contact centres

16th Dec 2021

Customer communication tips for times of crisis

by

Customer communication

Contact centres

10th Jun 2020

Drive customer service efficiencies from COVID-19

by

Spanner

Contact centres

21st May 2020

ON-DEMAND WEBINAR: Genesys Cloud demo

by

Genesys demo

Contact centres

12th May 2020

CCMA: Thank you for responding in a crisis

by

CCMA (Call Centre Management Association)

Contact centres

12th May 2020

Contact centres will be reborn post-pandemic

by

Contact centres

12th May 2020

Why 'green' call centres matter more than ever

by

Contact centres

13th May 2020

ON-DEMAND WEBINAR: How to maintain CSAT

by

Webinar

Contact centres

6th May 2020

Coronavirus causes shift in consumer complaints

by

Phone complaint

Contact centres

19th May 2020

How technology is enabling greater agent empathy

by

Heart customer emotion

Contact centres

11th May 2020

Sponsored

How remote teams can build client relationships

by

Computer remote working

Artificial intelligence

1st May 2020

What is emotion AI and how well does it work?

by

Contact centres

1st May 2020

Sponsored

Tackling service challenges in a remote world

by

Phones customer service

Contact centres

29th Apr 2020

Pandemic has opened the door to service revolution

by

Key contact centre

Contact centres

28th Apr 2020

7 exercises for emotionally-intelligent service

by

Emotionally intelligent

Contact centres

23rd Apr 2020

S2 Ep5: Secret behind Porsche’s shift to service

Porsche

Contact centres

6th May 2020

ON-DEMAND: Service transformation during COVID-19

by

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