Contact centres

RingCentral reveals details of new virtual expo

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Report
Sponsored

Are your contact centre agents behaving properly?

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Report
Sponsored

A guide to sustainable CX in the contact centre

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Whitepaper
Sponsored

How contact centres can manage through COVID-19

front cover
Contact centres

COVID-19 sends customer support tickets soaring

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Complainers
Contact centres

Service teams may lack tech/skills for remote work

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remote working
Contact centres

COVID-19 causing travel sector service backlash

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Plane
Contact centres

How embeddedness helps staff with customer stress

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Customer stress
Contact centres

Contact centre economics and the cloud

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Fist money
Contact centres

Mastering customer service digitisation

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Contact centres

Top 8 challenges for small/mid size call centres

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Self-service

Find the balance of live agents & self-service

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Contact centres

The evolution of analytics in the contact centre

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Call centre evolution analytics
Contact centres

Final call for entries for Contact Centre Awards

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Contact centres

S2 Ep3: What will customer service look like 2030?

2030
Contact centres

Can the gig economy save service and the climate?

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Gig economy earth
Contact centres

Service's big opportunity is also its main threat

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Robot
Contact centres
Sponsored

9 ways call centre data can improve engagement

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Data analytics
Employee engagement

Why tools & tech CAN tackle employee engagement

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Contact centres

2019: Customer service trends in the age of rage

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Age of rage
Contact centres

Blend humans & automation for positive disruption

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Contact centres

Service teams bemoan CX impact of bad tech

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Overloaded CX technology
Contact centres

Does your chatbot speak in its native tongue?

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Chatbot
Contact centres

How agents can stay relevant during digitalisation

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Report
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Turn your contact centre agents into CX heroes

CX Heroes
Contact centres

Firms fear service staff skill shortages for 2020

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Customer service skills
Contact centres

Quitting sex preferable to calling service - study

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Webinar
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Start your contact centre’s digital transformation

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Webinar
Sponsored

New research: contact centre benchmarking stats

call center
Contact centres

Foul-mouthed phonecalls harming agent morale

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Whitepaper
Sponsored

Five myths about Workforce Management

CAll cenre
Contact centres

Infographic: The CX trends impacting call centres

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Crystal ball

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