Contact centres | MyCustomer

Contact centres

23rd Feb 2018

Goal-setting mistakes that crush service culture

by

Crushed by foot

Contact centres

16th Feb 2018

Is CRM harming omnichannel contact centre service?

by

call centre agent

Contact centres

13th Feb 2018

UK National Contact Centre Awards: Entry tips

by

CCMA (Call Centre Management Association)

Employee engagement

5th Feb 2018

How to attract/retain skilled call centre advisors

by

Contact centres

16th Jan 2018

The year's key priorities for call centre managers

by

Call centre agent

Contact centres

25th Oct 2022

3 call centre horror stories as told by customers

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Terror horror

Contact centres

3rd Jan 2018

How should you serve digital customers in 2018?

by

Customer service

Contact centres

8th Dec 2017

Chatbots: 6 talking points for call centre leaders

by

Chatbot

Contact centres

17th Jan 2019

How to identify the best AI for your call centre

by

Robot face

Contact centres

8th Nov 2017

Are brands wrong to make chatbots virtual humans?

by

Robot

Contact centres

20th Sep 2017

Infographic: Call centres are failing customers

by

agent

Contact centres

11th Sep 2017

How to push agents towards unconscious competence

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Target arrow

Contact centres

15th Aug 2017

Infographic: How to improve agent engagement

by

agent

Contact centres

10th Aug 2017

Infographic: How to get staff caring for customers

by

Heart

Contact centres

7th Aug 2020

Why call centre QA programmes are inhumane

by

Inhumane quality assurance

Contact centres

13th Jul 2017

How Three Mobile tackled its NPS problem

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three mobile

Contact centres

10th Jul 2017

Infographic: The true cost of your service rep

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Money

Contact centres

19th Jun 2019

Customer service: Time to become proactive?

by

Umbrella

Contact centres

11th Jun 2018

Why IVR might experience an unlikely resurgence

by

Robot

Contact centres

26th May 2017

Infographic: The cost of call centre unhappiness

by

Angry

Contact centres

23rd May 2017

CX & security lessons from HSBC's biometrics hack

by

Speech bubble

Contact centres

1st Jan 2017

Proactive customer service podcast: transcription

by

Proactive customer service

Contact centres

16th May 2017

S1 Ep1: How to deliver proactive customer service

Petrol

Contact centres

21st Mar 2017

Infographic: 15 mistakes made by service staff

by

Banana

Contact centres

20th Mar 2017

Is your outbound strategy breaking the law?

by

Contact centre metrics

20th Mar 2017

Getting the most of inbound and outbound

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