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Service
Contact centres
Contact centres
Contact centres
4th Jan 2017
How to buy WFO tools
by
Neil Davey
Contact centres
23rd Dec 2016
6 reasons contact centres are turning to chat
by
Nicola Millard
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2
Report
Sponsored
The definitive guide to managing a contact centre
Contact centres
2nd Jan 2017
2017: The year of enhanced service intelligence?
by
Chinia Green
Contact centres
13th Dec 2016
Why sorry doesn’t have to be the hardest word
by
Chris Ward
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1
Research
Sponsored
Is your service stressful for customers?
Whitepaper
Sponsored
Building brand loyalty through contact centres
Contact centres
25th Oct 2019
The 3 most annoying things customers hear on hold
by
Chris Ward
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4
Whitepaper
Sponsored
How is AI changing the contact centre?
Contact centres
13th Oct 2016
Infographic: How to avoid service staff burn out
by
Neil Davey
Contact centres
7th Oct 2016
How to buy the right speech analytics tool
by
Neil Davey
Contact centres
2nd Sep 2016
Train operators ranked worst for customer service
by
Chris Ward
Contact centres
31st Aug 2016
Silos preventing digital transformation of service
by
Neil Davey
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6
Contact centres
25th Aug 2016
Infographic: Contact centres solve the CX puzzle
by
Neil Davey
Customer service metrics
19th Aug 2016
Follow the sun: Lessons in delivering 24-hour customer support
by
Sharad Mohan
Blog image, notepad with pen
Contact centres
3rd Aug 2016
Cracking the collaboration code in the call centre
by
Nicola Millard
Contact centres
28th Jul 2016
Infographic: How long do customers spend on hold?
by
Neil Davey
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1
Contact centres
21st Jul 2016
Rating the state of the omnichannel contact centre
by
Neil Davey
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2
Contact centres
19th Jul 2016
This firm finds service heroes in unlikely places
by
Adrian Swinscoe
Contact centres
15th Jul 2016
85% of public see contact centres as sales-driven
by
Chris Ward
Contact centres
22nd Jul 2016
Intelligent automation: The future of service?
by
Chinia Green
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1
Contact centres
24th Jun 2016
7 ways managers can fraud-proof their call centres
by
Anna Rodriguez
Contact centres
21st Jun 2016
Botman v Superagent: Dawn of a new contact centre?
by
Nicola Millard
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1
Contact centres
14th Jun 2016
Only 22% of customer calls answered first attempt
by
Neil Davey
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1
Contact centres
27th May 2016
How to triage support requests from social media
by
Chris Ward
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1
Contact centres
20th May 2016
How to buy speech analytics tools
by
Neil Davey
Contact centres
18th May 2016
Why the contact centre is dead
by
Ed Shropshire
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4
Contact centres
5th May 2016
Infographic: The contact centre's role in branding
by
Chris Ward
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1
Contact centres
11th May 2016
Buy, build or partner? Globalising your service
by
Jeffrey Puritt
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2
Contact centres
11th Apr 2018
Why self-service needs human support for success
by
Shep Hyken
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1
Contact centres
29th Mar 2016
Is your omnichannel strategy an omnishambles?
by
Nicola Millard
Contact centres
22nd Mar 2016
Infographic: The contact centre industry in 2016
by
Neil Davey
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