Management

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You've heard the old adage "the customer is always right". But is this actually true? Not according to ROI Solutions , which has put...
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How can service leaders look after their staff and ensure they are engaged and motivated to better serve customers? In my last article I...
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What can customer service leaders expect to see define their 2018? Whilst 2017 saw many brands grapple with the balance of their human and...
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Cast your mind back to April , and the image of a United passenger being ejected from an overbooked plane, wrestled to the ground by...