Management

Ready to learn what it takes to modernise customer service? Our checklist unlocks key secrets to transforming your customer service...
0
It’s no secret that call centre managers have an inherently tough job; between managing a team of agents and juggling a plethora of...
1
The connection between employee engagement and customer satisfaction has been demonstrated in a number of studies over the years. But new...
0
After suffering years as one of the worst paid sectors in the UK, new research suggests that customer service staff are finally seeing...