Management

Management

Advice and insights about the latest developments influencing the management of customer service.
25th Oct 2019
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2nd Aug 2019
Customer success teams are driving value in organisations. But new research indicates that two distinct models of customer success are...
11th Jul 2019
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How to ensure you’re one of the 20% of organisations whose service makes a worthwhile difference to performance and results. I have a...
1st Jul 2019
Having a customer service vision is an important step to building a customer-focused culture. But involving customers in the creation of...
19th Jun 2019
This year’s CX Leader of the Year award aims to raise the profile of those working tirelessly to improve their organisation’s approach to...