Management

Management

Advice and insights about the latest developments influencing the management of customer service.
21st Jan 2020
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25th Oct 2019
The term ‘customer support’ has gone through several iterations, both in the tech world and beyond, in the 20 years I’ve been working in...
24th Oct 2019
Today’s consumers are conditioned to expect a top-tier, high-tech customer experience. They can order lunch on an app, have groceries...
18th Oct 2019
ABANCA operates in Spain with a network of 627 personal and 45 business banking branches accounting for more than two million customers and...
20th Aug 2019
Customer journey management has “arrived” as a standard practice in large businesses. This is the view of Kitewheel’s recent State of the...