Management

Really angry man with steam coming out of his ears and the top of his head

Management

1st Mar 2023

Service isn't a business priority, say customers

Businessman with a toy wind on his back.

Management

10th Mar 2023

Prove ROI or pay the price, CX leaders warned

Management

21st Feb 2023

Will the 4-day week trial drive a CX revolution?

Management

22nd Feb 2023

Digital transformation should start with people

Michael Hinshaw

Contact centre outsourcing

23rd Jan 2023

Why GigCX is transforming customer interactions

Roger Beadle

Management

28th Nov 2022

There are only 3.5 ways CX leaders can cut costs!

Maurice Fitzgerald

Management

8th Nov 2022

Service managers fear winter of discontent

Customer service reaches tipping point - Cold man with scarf and hat

Management

12th Dec 2022

Complexity is crushing healthcare CX

Leslie Pagel

Complex healthcare ruining patient experience: Nurse with Six Arms

Management

3rd Nov 2022

Forrester's grim forecast for CX management

Christopher Sladdin and Andrew Schumacher

Customer experience management

3rd Nov 2022

Practical steps to support vulnerable customers

Ben Booth

Management

31st Oct 2022

CX lessons from previous economic downturns

Management

20th Oct 2022

Should retailers charge customers for returns?

Karl Stone

Resources

Toolkit

Sponsored

Customer service automation for online businesses

Your how-to guide to customer service for businesses who sell online

Ebook

Sponsored

CX Leader of the Year 2022 winners' book

Research

Sponsored

Research: Profiling the skills/roles of CX bosses

Ebook

Sponsored

How Foot Locker created personalised experiences

Management

7th Oct 2022

Retailers ignoring 42% of customer enquiries

UK retailers ignoring customer enquiries - Businessman Plugging His Ears

Management

5th Oct 2022

Is inflation influencing service standards?

Artificial intelligence

3rd Oct 2022

Showing love for Customer Service Week

Mandy Reed

Management

5th Jan 2023

Customer success is having an identity crisis

Daphne Costa Lopes

Customer experience management

9th Sep 2022

5 principles of good customer service

Magnus Geverts

Management

2nd Aug 2022

Sony & Adidas named amongst service list of shame

Management

12th Aug 2022

How to build and scale customer success

Amit Kandpal

Management

7th Jul 2022

Would a 4-day week improve customer service?

Brand news

View more brand news

The latest news and announcements from solution providers in the CX market

Product announcements, company updates, industry research and news from our directory of 100+ customer experience technology providers and consultancies.

DispatchTrack

6th Oct 2022

DispatchTrack Delivers Green Logistics

Ventrica

5th Apr 2022

Ventrica appoints Iain Banks as new CEO

Genesys

30th Mar 2022

Genesys Announces Strong Fiscal Year 2022 Results

NICE

3rd Mar 2022

NICE accelerates self-service with new launch

Management

14th Jul 2022

The top CX accreditations and what you’ll gain

Management

8th Jun 2022

Why you need more than just experience in CX

Michelle Spaul

Management

Building empathy-centric customer service

Customer emotion

26th Apr 2022

Seamless support is music to your customers’ ears

Mandy Reed

Management

17th Jun 2022

Cultural intelligence: Why CQ can be crucial to CX

Management

31st Mar 2022

How to ensure expertise in service interactions

Management

30th Mar 2022

Service leaders turn to gig economy for support

Management

11th Mar 2022

How to evolve knowledge sharing to improve CX

Peter Massey

Chatbots

8th Mar 2022

Setting the right budget for chatbot success

Mandy Reed

Management

7th Mar 2022

3 dark patterns you must tackle to improve CX

Michael G Bartlett

CX job of the week

21st Feb 2022

CX job vacancy of the week: Tony’s Chocolonely

Management

16th Feb 2022

Time to ditch 'the customer is always right'?