Management

Management

Advice and insights about the latest developments influencing the management of customer service.
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15th May 2019
View MyCustomer's latest webinar that explores how intelligent customer service is helping organisations to address their biggest service...
10th Apr 2019
1
Customer service staff often deflect problems when they believe the issue was someone else’s fault. But customers don't want blame - they...
1st Apr 2019
The UK government is expected to announce today that it will deploy a chatbot as the new Prime Minister, in a bid to break the Brexit...
21st Mar 2019
1
There's so much hyperbole surrounding chatbots that the process of actually buying and implementing a bot is a daunting one. That's why...