Management

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Marketing and customer service have long been prescribed as natural bedfellows. Yet enticing the two departments to dip beneath the sheets...
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Two years ago, when Forrester Research announced its hottest trends for customer service , sitting in amongst the top six was proactive...
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Getting to a place where the majority of your customers never have to contact you for support queries is the Holy Grail of customer service...
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Leading-edge companies around the world are now practicing proactive customer service, where customer needs are anticipated and met, rather...