Management

19th Jul 2017
A growing number of global organisations are using the Customer Experience Management (CEM) Maturity Model to benchmark their customer...
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Marketing and customer service have long been prescribed as natural bedfellows. Yet enticing the two departments to dip beneath the sheets...
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Two years ago, when Forrester Research announced its hottest trends for customer service , sitting in amongst the top six was proactive...
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Getting to a place where the majority of your customers never have to contact you for support queries is the Holy Grail of customer service...