Management

Management

Advice and insights about the latest developments influencing the management of customer service.
Management

Maximising the ROI of your CX programme

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Hand Holding Cash illustration in pink background
Management

Why and how CX can deliver high quality revenue

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Woman playing a double bass
Management

Why CCO and CDO collaboration is key to CX success

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A team of rowers
Management

CX consultancy use rises, despite 'The Big Con'

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A man winking with a dollar sign on his hat
Management

Cultivating change resilience: Part two

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Man pushing lawnmower with green background
Management

How CX leaders can tackle their 3 biggest problems

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customer experience challenges
Management

The Cliff Notes to delivering exceptional CX

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A man poring over a large book
Management

Rise in violence and abuse towards service staff

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Really angry man with steam coming out of his ears and the top of his head
Management

Service isn't a business priority, say customers

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Businessman with a toy wind on his back.
Management

Prove ROI or pay the price, CX leaders warned

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Proving ROI
Management

Will the 4-day week trial drive a CX revolution?

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Working week
Management

Digital transformation should start with people

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Robot
Contact centre outsourcing

Why GigCX is transforming customer interactions

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Resources

Research
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CX leadership in an uncertain ecomomy

150 senior CX professionals were surveyed to understand how CX strategies are adapting to global economic pressures.

CX leadership in an uncertain economy
Ebook
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How to enter CX Leader of the Year 2023

CXLOTY brochure
Research
Sponsored

Customer journey mapping research report

Journey mapping
Research
Sponsored

Research report: The role of employee voice in CX

CX
Research
Sponsored

The future of customer experience in retail

front cover
Management

Why most CX transformations continue to fail

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Fail
Management

There are only 3.5 ways CX leaders can cut costs!

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Money cut
Management

Service managers fear winter of discontent

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Customer service reaches tipping point - Cold man with scarf and hat
Management

Complexity is crushing healthcare CX

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Complex healthcare ruining patient experience: Nurse with Six Arms
Management

Forrester's grim forecast for CX management

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Binoculars
Customer experience management

Practical steps to support vulnerable customers

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Management

CX lessons from previous economic downturns

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Downturn
Management

Should retailers charge customers for returns?

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Customer returns

Brand news

View more brand news

The latest news and announcements from solution providers in the CX market

Product announcements, company updates, industry research and news from our directory of 100+ customer experience technology providers and consultancies.

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DispatchTrack

DispatchTrack Delivers Green Logistics

DT mono
Ventrica

Ventrica appoints Iain Banks as new CEO

Ventrica mono
Genesys

Genesys Announces Strong Fiscal Year 2022 Results

genesys-logo-mono
NICE

NICE accelerates self-service with new launch

NICE mono logo
Management

Retailers ignoring 42% of customer enquiries

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UK retailers ignoring customer enquiries - Businessman Plugging His Ears
Management

Is inflation influencing service standards?

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Chart emotion intensity
Artificial intelligence

Showing love for Customer Service Week

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Management

Customer success is having an identity crisis

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mirror
Customer experience management

5 principles of good customer service

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Management

Sony & Adidas named amongst service list of shame

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Thumbs down
Management

How to build and scale customer success

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Building
Management

Would a 4-day week improve customer service?

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Working week
Management

The top CX accreditations and what you’ll gain

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Accreditation
Management

Why you need more than just experience in CX

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Customer experience study
Management

Building empathy-centric customer service

Customer empathy
Customer emotion

Seamless support is music to your customers’ ears

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