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#CSWeek: Only employees can determine the quality of your customer experiences

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9th Oct 2015
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What is the secret to a brand delivering great customer experiences?

As part of National Customer Service Week, we joined customer experience professionals at LEGOLAND Windsor, for CX Day, hosted by Rant & Rave and the Customer Experience Professionals Association (CXPA), and accosted three experts to find out what they thought the key to delivering great CX was. Their answers were unequivocal: 

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