In the final part of series of video guides exploring customer service best practice, we look at why it is important to be tactful when dealing with Miss Flash.
The customer may always be right - but that's not to say that he/she is easy to serve! Our series of videos looking at customer service best practice explores the different kinds of difficult customer your service teams can encounter - and how they can best be handled.
In the third video, we examine why it is important to be tactful when dealing with Miss Flash.
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Neil Davey is the managing editor of MyCustomer. An experienced business journalist and editor, Neil has worked on a variety of newspapers, magazines and websites over the past 20 years, including Internet Works, CXO magazine and Business Management. He joined MyCustomer in 2007.