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Dealing with difficult customers: Mr Snappy

29th Oct 2009
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In the first of a new series of video guides exploring customer service best practice, we look at how to deal with customers looking for a fight.

The customer may always be right - but that's not to say that he/she is easy to serve! In this new series of videos looking at customer service best practice, we explore the different kinds of difficult customer your service teams can encounter - and how they can best be handled.

In this first video, we examine Mr Snappy - the customer who is always looking for a fight.

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