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Dealing with difficult customers: Mr Yappy

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16th Nov 2009
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In the second part of series of video guides exploring customer service best practice, we look at how to deal with Mr Yappy - the customer who just wants to talk... often to the detriment of the other customers in the queue.

The customer may always be right - but that's not to say that he/she is easy to serve! Our series of videos looking at customer service best practice explores the different kinds of difficult customer your service teams can encounter - and how they can best be handled.

In the second video, we examine Mr Yappy - the customer who just wants to talk... often to the detriment of the other customers in the queue.

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