Dealing with difficult customers: Mr Yappyby
In the second part of series of video guides exploring customer service best practice, we look at how to deal with Mr Yappy - the customer who just wants to talk... often to the detriment of the other customers in the queue.
The customer may always be right - but that's not to say that he/she is easy to serve! Our series of videos looking at customer service best practice explores the different kinds of difficult customer your service teams can encounter - and how they can best be handled.
In the second video, we examine Mr Yappy - the customer who just wants to talk... often to the detriment of the other customers in the queue.
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Other articles in this series
Neil Davey is the managing editor of MyCustomer. An experienced business journalist and editor, Neil has worked on a variety of newspapers, magazines and websites over the past 20 years, including Internet Works, CXO magazine and Business Management. He joined MyCustomer in 2007.