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Esteban Kolsky: Customer service's great social media conundrum

13th May 2011
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At the recent Social CRM 2011 event in London, spoke with Esteban Kolsky, founder of ThinkJar. Here he discusses the common misconceptions surrounding customer service over social media, the ongoing search to find service's role within the social environment, and social knowledge management's significance to the next customer service revolution.

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