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There's so much hyperbole surrounding chatbots that the process of actually buying and implementing a bot is a daunting one. That's why MyCustomer has pulled together this comprehensive, independent guide to help you select the ideal solution.
In our 2019 buyer's guide, we outline some of the key industry trends driving the rapid adoption of chatbots in medium to large businesses. We assess the end-to-end process required to implement a chatbot, including the challenges and obstacles you're likely to face and the personnel required to make it a success.
This guide delivers expert advice on questions such as:
• What’s your use case for having a chatbot?
• How do you best conduct requirements gathering?
• How can you pull together a vendor shortlist?
• How can you prepare for and make the most of a chatbot demo?
The free guide also contains a directory of chatbot solution suppliers, so readers can browse some of the best providers in the market.
Chris was an Editor at MyCustomer from 2014 to 2022. He is a practiced editor, having worked as a copywriter for creative agency, Stranger Collective from 2009 to 2011 and subsequently as a journalist covering technology, marketing and customer service from 2011-2014 as editor of Business Cloud News.