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Infographic: 25 skills for excellent customer service

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12th Aug 2013
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Being a great listener, keeping your promises and using positive language are just some of the skills listed in this new infographic from Customer Service Heroes that can help agents deliver excellent customer service.

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Lynn Hunsaker
By Lynn Hunsaker
15th Aug 2013 16:15

Nice list -- my favorite is #12 "What if it were you with this problem?"  I vote for moving that one to the top of the list ... as such, many of the other 24 items are implicitly covered.  

My related article about "getting customer-centricity right" is meant to help managers and agents alike think about their roles from the customer's viewpoint: http://clearaction.biz/blog/customer-centricity-righ/

-Lynn Hunsaker

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By JacobsElizabeth
11th Sep 2013 06:28

Today, consumers are bombarded with choice, there are various infographic tools are available in market now which comes in 3D also. That was something very impressive. smartphone chart

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