Businesses can't afford to ignore employee engagement. Poor engagement at work is estimated to be costing US businesses around $500 billion a year, according to Gallup.
Conversely, highly engaged employees can be a boon for brands - the Workplace Research Foundation suggest that highly engaged staff are 38% more likely to have above-average productivity.
However, the majority of employees are 'not engaged' at their present workplace. So how can you ensure that your customer service staff are buying into your brand and are highly engaged?
This infographic from Provide Support shares 10 tips for driving up employee engagement.
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After two decades of experience working as a journalist and editor covering business and technology, including over 15 years as editor of MyCustomer, Neil now works as senior content manager at skills-based workforce management platform provider Spotted Zebra. ...