Businesses can't afford to ignore employee engagement. Poor engagement at work is estimated to be costing US businesses around $500 billion a year, according to Gallup.
Conversely, highly engaged employees can be a boon for brands - the Workplace Research Foundation suggest that highly engaged staff are 38% more likely to have above-average productivity.
However, the majority of employees are 'not engaged' at their present workplace. So how can you ensure that your customer service staff are buying into your brand and are highly engaged?
This infographic from Provide Support shares 10 tips for driving up employee engagement.
About Neil Davey
Neil Davey is the managing editor of MyCustomer. An experienced business journalist and editor, Neil has worked on a variety of newspapers, magazines and websites over the past 15 years, including Internet Works, CXO magazine and Business Management. He joined Sift Media in 2007.