Employee engagement

Infographic: How to engage your customer service employees

25th Jul 2016

Businesses can't afford to ignore employee engagement. Poor engagement at work is estimated to be costing US businesses around $500 billion a year, according to Gallup. 

Conversely, highly engaged employees can be a boon for brands - the Workplace Research Foundation suggest that highly engaged staff are 38% more likely to have above-average productivity. 

However, the majority of employees are 'not engaged' at their present workplace. So how can you ensure that your customer service staff are buying into your brand and are highly engaged?

This infographic from Provide Support shares 10 tips for driving up employee engagement.




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