Good customer service is something all businesses strive for, but what actually is 'good customer service', how is it achieved and how do we improve on existing csutomer service levels?
This infographic from Cube examines service standards and how leaders can drive a culture of service throughout the organisation.
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Neil Davey is the managing editor of MyCustomer. An experienced business journalist and editor, Neil has worked on a variety of newspapers, magazines and websites over the past 20 years, including Internet Works, CXO magazine and Business Management. He joined MyCustomer in 2007.
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