Even today's most forward-thinking organisations struggle to remain profitable amidst stiff competition and ever-increasing customer expectations. This infographic from SAP explores the challenges. (Click to enlarge)
Neil Davey is the managing editor of MyCustomer. An experienced business journalist and editor, Neil has worked on a variety of newspapers, magazines and websites over the past 20 years, including Internet Works, CXO magazine and Business Management. He joined MyCustomer in 2007.