Infographic: Redefining customer service and field service management

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Even today's most forward-thinking organisations struggle to remain profitable amidst stiff competition and ever-increasing customer expectations. This infographic from SAP explores the challenges. (Click to enlarge)

Infographic

About Neil Davey

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Neil Davey is the managing editor of MyCustomer. An experienced business journalist and editor, Neil has worked on a variety of newspapers, magazines and websites over the past 15 years, including Internet Works, CXO magazine and Business Management. He joined Sift Media in 2007.

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