Jessica Carter Deputy Editor Sift Media Share this content Advertisement Whitepaper Sponsored Why self-service is essential for web portals Industry insights eGain 2nd Jun 2021 Family Court advances digital citizen engagement TTEC 20th May 2021 TTEC EMEA Win 2 Customer Centricity Awards European Customer Experience Organization 6th Apr 2021 ECXO: An open, inclusive and diverse community View more Thinkstock/iStock Tags: Customer experience management Infographic: The importance of human interaction in customer service by Jessica Carter 12th May 2014 Jessica Carter Deputy Editor Sift Media Share this content Studies still show 92% of interactions are on the phone, and 71% of customers want to keep it that way. This infographic by Five9 shows why the call centre is still king in the age of digital. (click to enlarge) Tags: Customer experience management Share this content Leave a comment Related content Management 15th May 2019 Sponsored On-demand webinar: What is intelligent service? by Neil Davey Loyalty 21st Sep 2018 Sponsored The perils of changing a popular loyalty programme by Lauren Hogg Whitepaper Sponsored Why self-service is essential for web portals eGain 2nd Jun 2021 Family Court advances digital citizen engagement Jessica Carter Deputy Editor Sift Media Read more from Jessica Carter Advertisement Replies (0) Please login or register to join the discussion. There are currently no replies, be the first to post a reply.