Jessica Carter Deputy Editor Sift Media Share this content Advertisement Research Sponsored Research: The changing face of CX leadership Industry insights Forsta 29th Mar 2022 Forsta Receives 2022 Product of the Year Award ImprintCX 24th Mar 2022 Announcing Next Generation CX design firm eGain 3rd Nov 2021 eGain CEO to keynote at knowledge management event View more Thinkstock/iStock Infographic: The importance of human interaction in customer service by Jessica Carter 12th May 2014 Jessica Carter Deputy Editor Sift Media Share this content Studies still show 92% of interactions are on the phone, and 71% of customers want to keep it that way. This infographic by Five9 shows why the call centre is still king in the age of digital. (click to enlarge) Tags: Customer experience management Share this content Leave a comment Related content Research Sponsored Research: The changing face of CX leadership Research Sponsored Improving empathy in customer service Research Sponsored Research: The changing face of CX leadership eGain 3rd Nov 2021 eGain CEO to keynote at knowledge management event Advertisement Replies (0) Please login or register to join the discussion. There are currently no replies, be the first to post a reply.
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