Deputy Editor Sift Media
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Infographic: The importance of human interaction in customer service

12th May 2014
Deputy Editor Sift Media
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Thinkstock/iStock

Studies still show 92% of interactions are on the phone, and 71% of customers want to keep it that way.

This infographic by Five9 shows why the call centre is still king in the age of digital. (click to enlarge)

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