Retailers who fail to deliver excellent service could be missing out on £5.4bn of potential annual UK fashion sales. This infographic from Westfield examines what in-store customer services are most important to modern consumers. (Click to enlarge)
Neil Davey is the managing editor of MyCustomer. An experienced business journalist and editor, Neil has worked on a variety of newspapers, magazines and websites over the past 20 years, including Internet Works, CXO magazine and Business Management. He joined MyCustomer in 2007.