Infographic: Why the customer isn't always right

Angry
istock
Share this content

You've heard the old adage "the customer is always right". But is this actually true?

Not according to ROI Solutions, which has put together the following infographic outlining four reasons why the customer isn't always right - and when it's right to ditch bad customers. 

[Click to enlarge]

Why the customer isn't always right

About Neil Davey

ND2

Neil Davey is the managing editor of MyCustomer. An experienced business journalist and editor, Neil has worked on a variety of newspapers, magazines and websites over the past 15 years, including Internet Works, CXO magazine and Business Management. He joined Sift Media in 2007.

Replies

Please login or register to join the discussion.

avatar
21st Feb 2018 11:36

A unique perspective has been offered by this infographic with regards to customer service. There are definitely some toxic customers that every customer service rep comes across. I can speak from my own experience in this role. Siding with such customers only encourages them and others like them that just want to take advantage of your business.

Regards,
Sahib Ahluwalia

Thanks (0)