Ken Blanchard: How to save your firm from a customer service crisisby
Ken Blanchard explains where firms are going wrong with their customer service strategies - and how to solve these issues.
- Developing systems and processes that make it easy to do business with the organisation
- Improving the skills of customer-facing employees to diagnose the customer issue
- Improving problem solving skills
Neil Davey is the managing editor of MyCustomer. An experienced business journalist and editor, Neil has worked on a variety of newspapers, magazines and websites over the past 20 years, including Internet Works, CXO magazine and Business Management. He joined MyCustomer in 2007.