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Stat attack

Number of customer service jobs rose 35.9% in UK last year

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21st Jan 2016
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CV-Library data states customer service job roles rose by 35.9% in Q4 2015 compared with Q4 2014, ahead of the nation's average job growth of 19.1%.

The good news for the sector is that job applications also rose by 26.6% in Q4 2015, compared with Q4 2014, with over 384,000 applications in the last quarter.

Previous data from CV-Library in Q2 of 2015 suggested there was a decline in interest in UK customer service jobs, with an overall deficit of 12.8% in terms of the number of applications per role.

And this was married with the average annual salary for a service-related job dropping 4% from £20,831 in Q3 2014 to £19,992 in Q3 2015, making it the lowest paid sector and 36.8% below the nation’s average income of £31,625 per year.

However, Q4 saw a return to service role salaries increasing by 9.3%, and with ContactBabel’s latest report stating that 4% of the UK’s workforce are now employed in contact centres, it could yet be that the sector is about to enter a boom period.

“It’s great to see such strong job growth within the customer services industry,” says Lee Biggins, founder and managing director at CV-Library.

“The fact that the sector is thriving and has grown throughout Q4 is excellent news for customer services professionals; we expect to see continued growth in the year ahead. While job growth in the sector is currently outpacing job applications, this latest news is certainly positive for professionals in the industry.”     

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