The good, the bad & the ugly: Where is mobile CRM going wrong?by
Gartner's Michael Maoz explains why businesses are failing their customers on mobile devices.
Neil Davey is the managing editor of MyCustomer. An experienced business journalist and editor, Neil has worked on a variety of newspapers, magazines and websites over the past 20 years, including Internet Works, CXO magazine and Business Management. He joined MyCustomer in 2007.